RETURN & REFUND
 

How long do I have to make a return?

You have 30 days to make a return. You must send back and upload the return tracking number within 30 days after the purchase date.

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What if I received a defective item?

We want to sort out any issues with wrong/defective/stained items straightaway.

As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We'll get back to you as soon as we can.

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Can I still return items if they are used, damaged, or have the tags removed?

1. Items must be returned used, unwashed, undamaged, and with all original tags attached.

2. Final sales items and free gifts can't be returned.

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How will I get my refund?

Your request will be processed within 10 business days after we receive your return. The refund will be issued to your original payment account, as per your request.

Note:

1. The original shipping fee, handling fee and shipping guarantee are non-refundable.

2. Please contact us within 3 months if you have any issues with your orders. Note that overdue requests may not be accepted.

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