ORDER ISSUES

Why didn't I get an email about my order being shipped?

It would be better to check the order status via “My orders” first to see whether your order is shipped out. Normally, an email will be sent to you after the order is shipped out. It contains a tracking number and tracking link. 

We recommend checking your Junk/Spam mail folder as well.

 

 

How to change or modify billing address?
You can edit the billing address at checkout the page, before completing the payment. The billing address can't be edited once payment info is submitted.

Note: The billing address won't affect the shipment of your order. If you already paid but want to change it, you may cancel the current order then repurchase.

 

 

Can I cancel my order?

At this time, you may only cancel an order if the order has not been shipped/assigned a tracking number. Please locate the order under 'My orders' and click 'Cancel'.If your order has been shipped/assigned a tracking number, we are not able to accommodate cancellations. Please utilize our Returns process and you will be provided with a return label for your order. Once the returned package is received & processed at our facility, you will be refunded for the order.

 

 

Can I change or modify my order?

Modifying shipping address:

1. For unshipped orders, you can click edit your shipping address via "My Orders".

2. For already shipped orders, the shipping address CANNOT be changed.

 

Changing sizes or colors:

1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the correct size or color.

2. For paid but unshipped orders, you may contact our customer service for changing sizes.

3. For shipped orders, we recommend that you apply for a return after you receive the order.